Delivery, Right to Cancel & Returns, Re-Recycling

Delivery

Delivery charges and times

UK standard delivery FREE (3-4 working days)
UK express delivery £8.55 (next working day)
Republic of Ireland FREE (4-6 working days)
Europe £7.50 (4-6 working days)
Rest of the world £10.00 (from 6 working days)

Express delivery is by Royal Mail special delivery and guarantees delivery by 1pm the following day where orders are placed before 1pm Monday to Thursday. Orders placed before 1pm on a Friday using this service are guaranteed by 1pm on Monday. Orders placed after 1pm on Friday and before 1pm on Monday are guaranteed by 1pm on Tuesday.

Our delivery prices are per order, not per item. 

For all standard deliveries we aim to despatch your order within 24 hours of you placing it, but sometimes we will miss that target and, to the extent permitted by law, we exclude liability for any loss (including without limitation consequential or indirect loss) arising from our failure to despatch your order within that target. Time of delivery is not of the essence of the contract between us. We may deliver the items to you in instalments if that is convenient for us.

UK standard delivery logistics

You will receive an email from Hermes to allow you to track your standard UK delivery. Orders of single items (excluding baseball caps) will usually fit through a standard letterbox without the need for you to be home. However, for larger orders (and caps) someone will need to be at the delivery address. If that might be problematic, you can specify a safe place for the courier to leave your parcel if no one is present via the Hermes tracking email, but we cannot accept responsibility for items that go missing after being left in the safe place. Hermes will attempt to deliver three times before your order is returned to us, and we will then cancel your order and issue a refund (less any delivery charges). If you have any problems with your delivery please contact us: customersupport@nomaswimwear.com or phone 0207 078 7578.

Overseas delivery logistics and duties

All deliveries outside the UK are sent by Royal Mail international tracked and signed service: a signature is required on delivery. Customers in countries outside the EU may be charged customs taxes or duties: these charges are applied once the items reach the destination country and must be paid by the recipient of the parcel. Good news for our US customers: there’s no duty payable on orders less than US$800. 

Right to Cancel & Returns

Right to Cancel & Returns

Under the Consumer Contract Regulations 2013, you are entitled to cancel any online order within 14 days after the date on which you receive your order from Noma Swimwear. If you wish to cancel all or part of your order, please let us know by email (to customersupport@nomaswimwear.com), by phone (+44 (0)207 0787578) or by writing to Noma Swimwear Ltd, 27 Old Gloucester Street, London WC1N 3AX. Please then return the items (at your cost) to us within 14 days of that notification, and in a fully re-saleable state (with the garment unmarked and the purchase labels still attached). Please try on swimwear over underwear if you think you might want to cancel (or exchange) your order. All returns should be sent to Noma Swimwear Returns, PO Box 74442, London NW3 9WR. You may use the returns form in your postage box if you wish. We recommend that you use a posting service that provides proof of delivery as we cannot be held responsible for returning items getting lost in the post. After we have received your return(s), we will refund you (to the card or PayPal account originally used to purchase the items) including the standard delivery charge if you paid the standard delivery charge or an expedited delivery charge. We reserve the right to refuse a return (by sending it back to you) where you have not returned it in accordance with the Consumer Contracts Regulations 2013.

Exchanges

We offer exchanges for the same item in a different colour and/or size, subject to stock availability, and if we are able to exchange there will be no charge for the cost of the delivery of the new item(s) to you. Unfortunately you will need to pay postage for sending us items that you wish to exchange. If you wish to exchange an item, please let us know by email (to customersupport@nomaswimwear.com) or by phone (+44 (0)207 0787578). Please send your exchangeable item(s) to Noma Swimwear Returns, PO Box 74442, London NW3 9WR, and it would help us if you could include the returns form (from your original postage box). We recommend that you use a posting service that provides proof of delivery as we cannot be held responsible for returning items geating lost in the post. 

Damaged, Incorrect or Faulty Goods

If your goods are faulty, damaged or we made a mistake with your order, firstly please accept our sincere apologies. We want to be the best swimwear brand, so we’ll always try to deal quickly and fairly with any problems. Please email us (customersupport@nomaswimwear.com) or phone us (+44 (0)207 0787578) to give us the chance to sort it out swiftly. That will include us refunding any postage costs that you might incur. Please note that items damaged by wear and tear are not classed as faulty. This does not affect any statutory rights that you may have.

Re-Recycling

How to re-recycle

After you have used, exhausted or grown out of any of our swimsuits, we'd be delighted if you would return them to us for recycling. It doesn't matter what state the swimsuit is in. Yes, really. Please email us to let us know your old swimwear is on its way to us (customersupport@nomaswimwear.com) and then post your package to Noma Swimwear Recycling, PO Box 74442, London NW3 9WR, and include your name and email address in or on the package so that we know who it is from. Once we receive your old Noma swimsuit, we'll email you a discount code to get money off your next purchase with us: £5 for one swimwear item and £10 for more than one. Regrettably, hats are not included in this initiative.

Working towards a circular economy

Our plan is to save old Noma Swimwear garments from landfill or incineration by re-recycling them. We are hopeful that by the time we have a good weight of old Noma Swimwear suits, the technology will have advanced sufficiently that we will be able to work with our yarn producer to do this. This isn’t just wishful thinking since an initiative is already in place for a well-known global swimwear company. We just need them, or another technology partner, to be able to also work with smaller scale companies like us. The future for all synthetic fibres is a regenerative (or circular) system - it’s an exciting prospect. 

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