Delivery, Returns, Re-Recycling

Delivery

Delivery charges and times

UK standard delivery FREE (3-4 working days)
UK express delivery £6.00 (next working day)
Republic of Ireland FREE (4-6 working days)
Europe £8.00 (4-6 working days)
Rest of the world £12.00 (from 6 working days)

Express delivery is by Evri Next Day or by Royal Mail special delivery (at our discretion) and promises delivery during the next working day for orders placed before 12pm Monday to Thursday. Orders placed before 12pm on a Friday using this service are promised to arrive on Monday. Orders placed after 12pm on Friday and before 12pm on Monday are promised to arrive on Tuesday.

Our delivery prices are per order, not per item. 

For all standard deliveries we aim to despatch your order within 24 hours of you placing it, but sometimes we will miss that target and, to the extent permitted by law, we exclude liability for any loss (including without limitation consequential or indirect loss) arising from our failure to despatch your order within that target. Time of delivery is not of the essence of the contract between us. We may deliver the items to you in instalments if that is convenient for us.

UK standard delivery logistics

You will receive an email from Evri to allow you to track your standard UK delivery. Evri will attempt to deliver three times before your order is returned to us, and we will then cancel your order and issue a refund (less any delivery charges). If you have any problems with your delivery please contact us: customersupport@nomaswimwear.com.

Overseas delivery logistics and duties

All deliveries outside the UK are sent by Royal Mail international tracked or Evri international tracked and a signature may be required on delivery. Customers in countries outside the UK may be charged customs taxes or duties: these charges are applied once the items reach the destination country and must be paid by the recipient of the parcel. Good news for our US customers: there’s no duty payable on orders less than US$800. 

Returns, Exchanges & Right to Cancel

Returns, Exchanges & Right to Cancel

Need to return or exchange something? We aim to make the returns and exchange process as easy as possible.

Returns

If you are in the UK, please visit our returns portal within 21 days of receiving your order. Simply enter your order number (4 digit number from your confirmation email and your delivery slip) and your email address to create an Evri pre-paid returns label. Please print and return to us. 

Outside the UK, we kindly ask you to cover the postage costs back to us (and we recommend that you use a tracked service, as we cannot be responsible for items lost in the post). 

Please ensure that items you return are in a fully re-saleable condition (with the garment(s) unmarked and the hangtag still attached). Kindly try on swimwear over underwear. We will process your refund within 3 working days of receipt of your returned items. Refunds will be credited to the card or Paypal account originally used to make your purchase. Any expedited delivery fee or overseas postage that you paid will not be refunded. 

Exchanges

If you wish to exchange an item for a different style, size or colour, we’d be delighted to arrange that, subject to stock availability. Simply follow the returns process above and also email customersupport@nomaswimwear.com with your request and we’ll respond promptly to let you know the available options. The returns conditions set out above apply equally to exchanges. 

Right to Cancel

In addition to the above policy, under the Consumer Contract Regulations 2013, you are entitled to cancel any online order within 14 days after the date on which you receive your order from Noma Swimwear. If you wish to cancel all or part of your order, please let us know by email (to customersupport@nomaswimwear.com) or by phone (+44 (0)7989 331663). We will email you our standard cancellation form, although you are not obliged to use this. As with our standard returns policy above, if you’re in the UK, you can use our returns portal  to create a pre-paid returns label. Simply print, attach to your returns box (and we’d be delighted if you would reuse your original packaging for this) and drop off your box at any Evri retailer. Outside the UK, we kindly ask you to cover the postage costs back to us (and we recommend that you use a tracked service, as we cannot be responsible for items lost in the post). Under the Regulations, you need to send your items back to us within 14 days of contacting us to cancel your order. 

As above, please ensure that items you return are in a fully re-saleable condition (with the garment(s) unmarked and the hangtag still attached). Kindly try on swimwear over underwear. We will process your cancellation within 3 working days of receipt of your returned items. Refunds will be credited to the card or Paypal account originally used to make your purchase. Any expedited delivery fee or overseas postage that you paid will not be refunded. 

Damaged, Incorrect or Faulty Goods

If your goods are faulty, damaged or we made a mistake with your order, firstly please accept our sincere apologies. We want to be the best swimwear brand, so we’ll always try to deal quickly and fairly with any problems. Please email us (customersupport@nomaswimwear.com) or phone us (+44 (0)7989331663) to give us the chance to sort it out swiftly. That will include us refunding any postage costs that you might incur. Please note that items damaged by wear and tear are not classed as faulty. This does not affect any statutory rights that you may have.

Re-Recycling

How to re-recycle

After you have used, exhausted or grown out of any of our swimsuits, we'd be delighted if you would return them to us for recycling. It doesn't matter what state the swimsuit is in. Yes, really. Please email us to let us know your old swimwear is on its way to us (customersupport@nomaswimwear.com) and then post your package to Noma Swimwear (Recycling), 27 Old Gloucester Street, London WC1N 3AX, and include your name and email address in or on the package so that we know who it is from. Once we receive your old Noma swimsuit, we'll email you a discount code to get money off your next purchase with us: £5 for one swimwear item and £10 for more than one. Regrettably, hats are not included in this initiative.

Working towards a circular economy

Our plan is to save old Noma Swimwear garments from landfill or incineration by re-recycling them. We are hopeful that by the time we have a good weight of old Noma Swimwear suits, the technology will have advanced sufficiently that we will be able to work with our yarn producer to do this. This isn’t just wishful thinking since an initiative is already in place for a well-known global swimwear company. We just need them, or another technology partner, to be able to also work with smaller scale companies like us. The future for all synthetic fibres is a regenerative (or circular) system - it’s an exciting prospect. 

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