Delivery, Returns & Recycling

Delivery

Delivery charges and times

UK standard delivery FREE (3-4 working days)
UK express delivery £8.55 (next working day)
Europe standard delivery £10.15 (4-6 working days)
Rest of the world £17.40 (from 6 working days)

Express delivery is by Royal Mail special delivery and guarantees delivery by 1pm the following day where orders are placed before 1pm Monday to Thursday. Orders placed before 1pm on a Friday using this service are guaranteed by 1pm on Monday. Orders placed after 1pm on Friday and before 1pm on Monday are guaranteed by 1pm on Tuesday.

For all standard deliveries we aim to despatch your order within 24 hours of you placing it, but sometimes we will miss that target and, to the extent permitted by law, we exclude liability for any loss (including without limitation consequential or indirect loss) arising from our failure to despatch your order within that target. Time of delivery is not of the essence of the contract between us. We may deliver the items to you in instalments if that is convenient for us.

UK standard delivery logistics

You will receive an email from Hermes to allow you to track your standard UK delivery. Orders of single items (excluding baseball caps) will usually fit through a standard letterbox without the need for you to be home. However, for larger orders (and caps) someone will need to be at the delivery address. If that might be problematic, you can specify a safe place for the courier to leave your parcel if no one is present via the Hermes tracking email, but we cannot accept responsibility for items that go missing after being left in the safe place. Hermes will attempt to deliver three times before your order is returned to us, and we will then cancel your order and issue a refund (less any delivery charges). If you have any problems with your delivery please contact us: customersupport@nomaswimwear.com or phone 0207 078 7578.

Overseas delivery logistics

All deliveries outside the UK are sent by Royal Mail international tracked and signed service: a signature is required on delivery. Customers in countries outside the EU may be charged customs taxes or duties: these charges are applied once the items reach the destination country and must be paid by the recipient of the parcel.

Returns

Returns and exchanges

If you are not happy with your purchase, please let us know by email (to customersupport@nomaswimwear.com) or by completing returns label (in your postage box) within 14 days of receipt. You then have a further 14 days to return the item(s) to us. Please return your item(s) in a fully re-saleable state (with the garment unmarked and the purchase labels still attached). To keep your item(s) in a re-saleable state, and for hygiene reasons, please try on swimwear over underwear. All returns should be sent to Noma Swimwear Returns, PO Box 74442, London NW3 9WR. We offer exchanges for the same item in a different colour and/or size, subject to stock availability, and if we are able to exchange there will be no charge for the cost of the delivery of the new item(s) to you. If you request a refund, we will refund you the price that you paid for the item(s) and, if you paid delivery charges, the standard delivery costs of sending the item(s) to you in the first place.  (Please note that if you paid for express delivery charges on the initial order, you may be refunded only the standard delivery charge.) Unfortunately you will need to pay postage for the return of unwanted or exchangeable item(s) to us, unless you are returning faulty goods or we made a mistake with your order. We recommend that you use a posting service that provides proof of delivery as we cannot be held liable for items lost in the post. All refunds will be made to the card or Paypal account used when placing the original order, and we aim to process refunds within 7 days of receipt of returned items. We reserve the right to refuse a return (by sending it back to you) where you have not returned it in accordance with this policy or with the Consumer Contract Regulations 2013.

Faulty or damaged items

If items are damaged or faulty when you receive them, please return your items within 21 days of receipt (see Returns and exchanges) and please complete the returns label accordingly. On the returns label, please select an exchange or refund, and where items delivered in the UK are faulty (or we made a mistake with your order) we will be happy to refund your postage costs. Please note that items damaged by wear and tear are not classed as faulty. This does not affect any statutory rights that you may have.

Recycling

How to re-recycle

After you have used, exhausted or grown out of any of our swimsuits, we'd be delighted if you would return them to us for recycling. It doesn't matter what state the swimsuit is in. Yes, really. Please send your package to Noma Swimwear Recycling, PO Box 74442, London NW3 9WR, and be sure to include your name and email address in or on the package so that we know who it is from. Once we receive your old Noma swimsuit, we'll email you a discount code to get money off your next purchase with us: £5 for one swimwear item and £10 for more than one. Regrettably, hats are not included in this initiative.

Working towards a circular economy

Our plan is to save old Noma Swimwear garments from landfill or incineration by re-recycling them. We are hopeful that by the time we have a good weight of old Noma Swimwear suits, the technology will have advanced sufficiently that we will be able to work with our yarn producer to do this. This isn’t just wishful thinking since an initiative is already in place for a well-known global swimwear company. We just need them, or another technology partner, to be able to also work with smaller scale companies like us. The future for all synthetic fibres is a regenerative (or circular) system - it’s an exciting prospect. 

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